Frequently Asked Questions

What happens when I complete your contact form?

If you are making an inquiry about a possible site you would like us to create, please provide a brief outline of your requirements. We will respond within 24 hours with an indicative price and time scale and any suggestions regarding your website. You are not obligated to use our services during this stage, so feel free to use the contact form to ask any related questions you may have.

 

What will you need from me to design my website?

In order to design and format your Website, we need you to provide us with the following before starting. Additional things such as Power Point presentations, video files, articles, soft copy of forms for downloading are optional and can be incorporated if you have them.

Logo :

Again, we can always use your existing literature to work from. Usually the logos on brochures, letterhead, etc. are more than adequate. If you have your logo in electronic file format, such as .GIF or .JPG or .PNG or .PSD or .TIF format. If you do not have one, we can design one for you.

Text or Content :

If you have (or can get) the text-based information you want on your site in electronic file format, we prefer it this way. Acceptable file formats are .TXT, .WRI, .DOC, .RTF, .XLS, .SXW, .ODT, .WPD (Word Perfect), .HTML, .SXC, .ODS. Our next preference is to scan text from a printed page. Handwritten text is strongly discouraged (and there would be additional fee). If you do not have any existing content, please get it written by a content writer/copywriter, which you can use in your brochures as well.

Photos :

Remember that the World Wide Web is a visual medium. If you have photos of your products, services, place of business or even yourself, we will include them. If you have soft copies in .GIF or .JPG or .PNG or .PSD or .TIF format, that is great. Instead, if you have actual photos, we will scan and resize and optimize them for you and include them. If you do not have printed photos, but have photo negatives, we can scan them as well. If you do not have any photos, but have them in your brochures, pamphlets, catalogues, etc. we will scan them even though their quality won't be as great as the previous options.

25 Word Description & Keywords :

Most Web surfers use WWW search engines and directories to find your web site. These search sites use either a description or keywords in their search. Your description should include the words or phrases that someone might use to search for your business/ products/ services. You can submit as many keywords that you can think of. Remember these are words someone might use to try and find your site (i.e., bed & breakfast, or car repairs, etc.), so think of yourself as a potential visitor to your web site. We will help you in deciding those keywords.

 

How long does it take to design a website for my business?

It varies from website to website based on the requirement. In the initial consultation, we will provide you the timeline estimates for your project.If you have the content for your site written before the design process begins, it will help in completing the project quickly. Content should be in electronic format. Not having your copy completed before the design process can significantly delay the completion of your website.

 

Once you complete website design, who owns the Website?

Once the final payment is received, you will receive 100% ownership of your Website. We will make all the files including source files available for you for download. If your website is large and file sizes are very large, we will mail you a CD with all the files.

 

When I place my website design order, who will I be working with?

Once you place the web design order, customer service representative will be in touch you. Project Manager for your project also will also work with you closely. Account executive will be in contact with you all the time.

 

I like site *****, Can I have similar one?

If you locate a site that you like the look and feel of or one that has a certain feature you would like on your site feel free to mention it to your project manager. The design team will take this into consideration while constructing your website and will attempt to duplicate it while customizing it to make it your own. Our team is very flexible and willing to do whatever it takes to make you a satisfied customer.

 

What are the special features added with website? About the designing process?

We are added the features like W3C Support, Multi Browser Support, Customized Enquiry Forms, Website Hit Counter, Googele Site Submission, Social Media Integration and etc. The above features are inbuilt based on your selected package and requirements.

 

What kind of guarantee do you offer on my web design order?

We completely guarantee our design work. After viewing the initial draft(s), if you are not satisfied and we offer revisions based on your feedback. If you are not satisfied even after revisions and wish to discontinue work, we will refund 100% of your deposit. Please note that, all the work done by us until that point is owned by us and you cannot use it in any manner without our explicit permission.

 

How do I get listed in Google & other search engines?

One of the many valuable features we offer is search engine submission. If you choose that as one of your package features or an add-on feature then our highly trained team will methodically submit your site content to all of the major search engines, e.g., Google, Yahoo, MSN. This will increase the speed in which your site is indexed by these search engines; which will allow you to begin driving traffic to your site quicker. Please note that the listing can take between one and four weeks and is subject to the rules and regulations of the specific search engine.

 

Do I have to host with you?

No, it is not required to host with us. Typically we recommend that our clients host with us because we have standardized our servers to handle all of the services that may be needed for the project deployment. Majority of our clients do host with us and very few choose to keep their existing hosting companies. We will work with you on any scenario.